Nine sets of brief vignettes that
illustrate approaches to one-on-one communication in problem
situations can be accessed from the links below. These
approaches are described in Chapter 6, pp. 210-214 as different "types of response."
Each of the nine sets includes
one scene showing an apparent personnel problem and three
scenes showing different supervisory responses to it. Taken
together, the responses form a typology of nine approaches.
Names of the three responses shown for each respective
situation are in italics here.
The
online clips are viewed with Windows MediaPlayer. Follow
this link to download a free copy of the MediaPlayer
application or plugin for your browser. Each
scene is available in three versions, of quality and file size
appropriate for delivery through a modem connection (Mod), a
LAN, or a CD. |
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Opening Credits -
Mod|LAN|CD
Tardiness
- a picker arrives in the
orchard where the crew is well into its work.
--
Mod|LAN|CD
Avoidance --
Mod|LAN|CD
Specific Warning --
Mod|LAN|CD
Explanation --
Mod|LAN|CD
Slow Work
- a cow feeder pitches
hay as if it were lead. --
Mod|LAN|CD
Vague threat --
Mod|LAN|CD
Humoring --
Mod|LAN|CD
Problem solving --
Mod |LAN
|CD
Inebriation
- a
field crop irrigator
is clearly under the influence. --
Mod|LAN|CD
Imposition of Penalty --
Mod|LAN|CD
Appeal to Values --
Mod|LAN|CD
Emphasizing Authority --
Mod|LAN|CD
Poor Quality Work
- a picker is filling the bin with
rotten fruit, leaves, sticks, etc.
--
Mod|LAN|CD
Vague Threat --
Mod|LAN
|CD
Emphasizing Authority --
Mod|LAN|CD
Explanation --
Mod|LAN|CD
Theft
- the
new mechanic seems to have
lifted a pneumatic drill from the shop.
--
Mod|LAN|CD
Avoidance
--
Mod|LAN|CD
Imposition of Penalty --
Mod|LAN|CD
Appeal
to Values --
Mod|LAN|CD
Conflict Between Workers
- two pickers on the same tree are at
each other. --
Mod|LAN|CD
Specific Warning
--
Mod|LAN
|CD
Humoring
--
Mod|LAN|CD
Problem Solving
--
Mod|LAN|CD
Insubordination
- a
machine operator
refuses to perform an assigned task. --
Mod|LAN|CD
Emphasizing Authority
--
Mod|LAN|CD
Imposition of Penalty (1)
--
Mod|LAN|CD
Imposition of Penalty (2) --
Mod|LAN|CD
Problem Solving --
Mod|LAN|CD
Sleeping on the Job
- the
field man is
dozing under a tractor. --
Mod|LAN|CD
Imposition of Penalty
--
Mod|LAN|CD
Humoring --
Mod|LAN|CD
Explanation --
Mod|LAN|
CD
Careless Work
- a
milker wipes a few
cows with the same paper towel. --
Mod|LAN|CD
Avoidance
--
Mod|LAN|CD
Specific Warning --
Mod|LAN|CD
Explanation --
Mod|LAN|CD
|
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Please note:
Although these vignettes have been used to support discussion
in training workshops, supervisory development sessions,
company staff meetings, and even employee selection
interviews, they do not stand alone to make for "plug and
play" instruction. Many ideas that they can help convey are
presented in a trio of articles,
"Rules and Reason for Managing Farm Personnel" (parts 1, 2,
and 3), from which parts of Chapters 5 and 6 were
adapted. The articles do not advocate any model of correct
supervisory behavior. They aim to build (1) familiarity with
distinctions among response options, (2) recognition of
situational factors that affect the appropriateness of each
response, and (3) understanding of how management practices
upstream may lead to problems. |
|
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These video segments have been prepared for
internet distribution by J. Hewlett and R. Weigel as a service to the Western
Management and Marketing Extension Committee, 2001. The original source of the
vignettes is a videotape produced in 1987 by H. Rosenberg, E. Agundez, G.
Billikopf, K. Francisco, J. Grant, and J. Mamer, of the Agricultural Personnel
Management Program, University of California.
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